The data trail every sale leaves behind
Every transaction, every abandoned cart, every customer service interaction creates personal data. When a customer asks for their data — or asks you to delete it — you need to find it across every system you use.
GDPR gives you one month. With data scattered across your e-commerce platform, email marketing, CRM, and payment systems, that deadline can feel impossible.
Common DSAR scenarios in retail
Requests that retail businesses handle regularly
"What purchase history do you have?"
A customer wants to see all orders, returns, and transactions associated with their account across your online and physical stores.
"Remove me from all marketing"
An erasure request that requires removing someone from your email lists, SMS campaigns, and targeted advertising audiences.
"What profile have you built on me?"
Customers may ask about profiling — purchase patterns, preferences, and segments you've assigned them to.
"My account was breached"
After a security incident, affected customers may request all data you hold to understand what was exposed.
Where customer data lives in retail
Data is often spread across multiple platforms
E-commerce Platform
Orders, accounts, wishlists, reviews
Email Marketing
Subscriber lists, open rates, click history
Payment Systems
Transaction records, saved cards, billing addresses
Loyalty Programme
Points, rewards, purchase patterns
Customer Service
Support tickets, chat logs, complaints
Analytics
Browsing behaviour, session data
How SAR Portal helps retailers
Handle data requests efficiently without disrupting operations
Centralised request management
All DSARs in one place with clear deadlines, status tracking, and team collaboration — no more lost emails.
AI-powered data discovery
Upload exports from your systems. AI flags personal data and whose it is, so you can see the requester's data and what needs redacting.
Protect other customers
AI suggests redactions for other people's details (for example other customers in an order export). You check them before anything is shared. Essential for order histories that include third-party details.
Audit-ready documentation
An audit log of every action that no user can edit or delete. Show auditors, regulators, or legal teams how each request was handled.